Cancellation and Refund Policy

Unutilized Wallet Balance

“Unutilized Wallet Balance” refers to the remaining amount in your Wizdomi account after deducting all charges for services used. You may request a refund of your unutilized wallet balance to your original payment method, minus any applicable transaction charges imposed by the payment gateway or bank. These transaction charges typically range from 0-3% and may vary depending on your payment method.

Packages

A “package” constitutes a one-time purchase of a set number of tutoring hours. Once a package is purchased, it is non-refundable. All package hours will expire 365 days from the date of purchase.

Courses

Wizdomi operates on a monthly payment system, where payments are collected in advance based on the total number of classes scheduled for the month. Any unused classes from a given month will be carried over and applied to the following month’s billing cycle.

Refund

Refunds are typically processed within 5-7 working days. While we strive to process refunds as quickly as possible, the exact timeframe may vary depending on your payment method and banking institution. You will receive a confirmation email once your refund has been processed.